Friday, December 12, 2008

I hate SSS!

(External entry)

Two months before I resigned from my last work, I made sure that I get all the ID cards I need since I will be surrendering my company ID. This means I arranged everything from my SSS (replacement), TIN, Postal ID, etc. These are some of the IDs needed for bank and other important transactions. Aside from these ID cards, I also continued my PhilHealth, Pag-ibig and SSS contributions without fail, so when I get sick, the health insurance can take care of a part of the hospital bill, and when I reach retirement age or die, I get a little something out from SSS (Social Security System).

I was happy with the online inquiry service of SSS until I experienced what seems to be an endless problem with their website. It was down, if not too slow, most of the time. Then they had this new procedure where one should register first and create an account before he can do online contribution inquiry, etc.

Personally, I like the old thing more – type your last name, your birthday and your SSS number, press ‘submit’ then tada! All the information you need to know and see with regards to your membership are there.

That was the old process. The new one is, well, I can’t say if it’s better or what. I have registered and tried accessing my account successfully. To register, you need to fill up the online form and wait for the email with your password from them (you create your own username and they give you the PW which you can change afterwards). Once logged in, you need to log in again to access your membership account. In other words, you need to log in to log in. Funny, right?

After successfully fooling myself logging in and trying the not really impressive service, I tried registering my husband. He received the email that says,

‘We are sorry to inform you that you have not successfully registered in the SSS Website. Please call the SSS Hotline at (632) 920-6446 to 55 for assistance.’

A month later, we tried registering again – filled up the form and waited for their email. We received the same response!

So I decided to call those numbers to inquire but all of them are either busy or your call just can’t get through (I hear a fast busy tone). I tried calling the trunkline (9206401), but the lady kept insisting that I call those other numbers even I told her how hard it is to get though. And I’ve been dialing since yesterday!

Aaaarrrgghhh! How I hate SSS! Their web service sucks, and their phone service sucks more. Maybe that’s why it’s called the SSS Hotline. Your head will get hot when you call their line. I just hope they find a website hosting service that works, and a bunch of people that works better.

See original post here.


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